Happy Diver UK
Happy Diver UK

Terms and Conditions

Orders

  1. Any purchase of our products will be governed by these terms.
  2. All products are subject to availability.
  3. All orders submitted online are subject to acceptance by us & may be declined either all or in part at our absolute discretion and in the event that any such order is declined, the payment submitted with the order will be refunded as soon as possible.
  4. The quantity, quality and description of any specifications for the products shall be those set out in the site but you should be aware that the images appearing on the website are not always accurate. We reserve the right to correct errors and omissions in any price or other information without any liability. All pictures on our website are for graphic representation only and products shipped may differ slightly from images.
  5. It is your responsibility to ensure that you hold any relevant qualifications from a recognized training organization before purchase.
  6. All advice or recommendations are followed entirely at your own risk.
  7. Goods on the Site may only be sold to persons aged 18 or over. In placing an order for any such goods you represent and warrant that you are at least 18 years old. We reserve the right to refuse any order where satisfactory proof of age has not been provided.

Kit Hire  - General

  1. Rental Customers need to provide 2 forms of personal identification, i.e. driving license, passport, recent utility bill (gas or electricity), bank statement, etc.
  2. A deposit of £100 is required.
  3. Equipment must be returned clean and on time under Happy Diver UK conditions.
  4. Additional charges may be incurred if the conditions are not met
  5. Breakages or losses will be charged at the appropriate market price.
  6. The Customer is acknowledged to have the appropriate qualifications and skills to use the equipment provided. Their agreement to these terms & conditionsis confirmation is proo fof this.
  7. Whilst our staff members are fully trained to help and guide you, it is the Customer's responsibility to make sure that all required equipment is present.
  8. Happy Diver UK provides substantial amount of hire kit and whilst we make every effort to fulfil the need for hire equipment, we cannot be held responsible in the event of a shortage of equipment, i.e. unable to provide the correct drysuit size.
  9. Please allow at least 1 hour for the fitting of a drysuit and use common sense with regards to opening times, etc.

Kit Hire - Booking

Individual Bookings

 

  1. A customer's request for any booking shall only be secured with full payment of the full hire charge. A booking will not be deemed complete and therefore any requested dates will remain available for other parties to book until such payment is received and payment issued.
  2. It is the customer’s responsibility to ensure that your payment has been received by Happy Diver UK.

 

Group Bookings

 

  1. Where a group does not expect to book the services of Happy Diver on an exclusive basis, the group shall state the quantity of equipment that they want to book. Happy Diver’s remaining stock of equipment will be deemed available for other groups or individuals.
  2. A customer’s request for any booking shall only be secured with a non-refundable deposit of £100, or 25% of the full hire cost, whichever is the greater. A booking will not be deemed complete and therefore any requested dates and equipment  will remain available for other parties to book until such payment is received and a receipt issued.
  3. Full payment of any remaining balance for suit hire is required 2 (TWO) weeks ahead of your event or on the day of booking if the booking is initiated within this period.
  4. Where full payment has not been received by the period above, the hire will be considered cancelled and the suits will be considered available for other customers.
  5. It is the customer’s responsibility to ensure that your payment has been received by Happy Diver UK.

Kit Hire - cancellation

  1. Notice of cancellation of all or part of an equipment hire must be given to Happy Diver in writing by email to guy_happydiver.co.uk or Messenger to www.facebook.com/HappyDiver UK
  2. In the event that the customer cancels their booking, Happy Diver will do our best to rebook your event on another available date. However, the customer will be liable, as a minimum, for any direct expenses, such as accommodation of Happy Diver staff, that cannot refunded to Happy Diver as a result of the cancellation.
  3. Where equipment hire, in part or in full, is cancelled within 2 (TWO) weeks of the hire date, the customer will be liable for a payment of 50% of the hire charge of the equipment being cancelled or the securing deposit, whichever is the greater.  
  4. Where equipment hire, in part or in full, is cancelled within 48 (FORTY-EIGHT) hours  of the hire date, the customer will be liable for a payment of 100% of the hire charge of the equipment being cancelled or the securing deposit, whichever is the greater.  

Payment & Refunds

  1. No order will be processed until full payment has been received and if stock not available, no stock shall be ordered until payment has been received.  
  2. It is the Customer that is responsible to ensure payment has reached our account.
  3. Payment must be received by cash or bank transfer to the Happy Diver UK bank account prior to fulfilment of the order or part thereof.
  4. All prices in our website are subject to change without prior notice to reflect any increase in the cost to us.
  5. We aim to protect legitimate credit card owners from fraud and therefore will report to the necessary authorities any person attempting to use a card which they are not authorized to use.
  6. Please note that our Internet Prices and Shop Prices may differ from time to time.
  7. Happy Diver will endevour to refund any funds due to the customer promptly in person by cash, refund to a supplied bank account or to the bank card, or crdit card, used in relevant transaction.

Sales Order Canellation

  1. To cancel or return all or part of an order you must notify us immediately by email guy@happydiver.co.uk.
  2. Happy Diver will refund any payment made minus any costs incurred in processing the order including the cost of ordered stock at market value where the order cannot be cancelled by Happy Diver with their supplier.

Payment Methods

  1. Payment shall be made by bank transfer to the Happy Diver UK bank account.

Property

  1. Property sold to the Customer shall become their property provided their payment has been received
  2. Happy Diver UK asserts all of its intellectual property rights in all of its promotional materials and trademarks.

Warranties & Liability

  1. To the extent permitted by law, we shall not have any liability for the content of any other websites linking into this site.
  2. All products supplied, conform to all relevant British and European standards
  1. If there is a defect in any of the products then we will replace the defective products free of charge or if you choose not to have a replacement you are entitled to a full refund of the price of the product (or a proportionate part of the price). Your statutory rights are unaffected.
  2. We will use all our power to ensure that the Site remains available at all times. However, we cannot guarantee that the Site will operate continuously or will be error free. We therefore cannot accept any liability for any failure or non-availability of the Site.
  3. We do not accept, and hereby exclude to the fullest extent permissible under law, any liability for indirect or consequential loss or damage including, but not limited to, any loss of data, profit, revenue or business however caused. Nothing in these terms and conditions shall be construed as excluding or limiting liability for death or personal injury caused by negligence or for fraud.

VAT

  1. Happy Diver UK is not a  UK VAT register company.

Privacy Statement

Your informationand its security is important to us.

 

Please see our privacy statemetn about how we take care of your data here.

Customer Satisfaction

  1. We want you to use Happy Diver UK again and again, so if you are not happy with the service you have received please contact the centre manager on the following: 

Tel: +44 (0) 1651851409, mob: +44 (0) 7975950159

or use our contact form.

Delivery

  1. In-stock items will generally be dispatched the same day but some out of stock products may take longer.
  2. Any delivery date will be an estimate only, although Happy Diver UK will always strive to make sure your goods are delivered in 3-4 working days following receipt of stock.
  3. We shall not be liable for delays caused by matters out of our control.
  4. Any claim based on any defect in quality or condition of the products must be notified to us within 16 days of delivery after which it will be assumed you have accepted the goods.
  5. Risk of damage to or loss of the product shall pass to you at the time they are delivered.
  6. For UK couriered consignments, we reserve the right to charge an additional fee for redirection to an address other than the delivery address specified in your original order.
  7. If no delivery address is specified consignments will automatically be sent to the billing address.
  8. We do not accept any liability for delays caused by items that are out of stock at the time the order is placed.
  9. Delivery/Collection of goods to a mutally agreed location, either on-site or on-route, shall be agreed in advance of delviery/collection by BOTH Happy Diver and the customer.
  10. Any changes to agreed arrangments are to be agreed in advance by BOTH Happy Diver and the customer.
    1. Where the location is changed by the customer without mutual agreement, Happy Diver reserves the right to hold the customer to the original arrangement or charge the customer for additional expense incurred in attending the new location at therate of 35p per mile.
    2. Where either the customer or Happy Diver are uncontactable at the time when any change is notified, the existing  arrangement shall stand until contact is established. 
  11. The customer shall return hired equipment in person to a representitive of Happy Diver.
    1. In the event that hire equipment is returned via a third pary, the customer is reminded  that they are responsible for teh safe return of any equipment hired  and are liable for replacement of  lost equipment and repair to/ replacement of damaged equipment at market value. 

Export

  1. If goods are to be shipped or used overseas, then it is your responsibility to ensure that the product is able to be shipped to and used in your country.
  2. Also that you have the correct qualifications to purchase the items.
  3. Incorrectly sized items (suits) dispatched inside or outside the United Kingdom and inside the European Union can be swapped but customers are responsible for the cost of shipping the items back to us and then the return carriage costs, to return the goods back to the customer.
  4. If any product that is purchased is faulty we will exchange it for an identical replacement free of charge or a full refund.
  5. Due to it being a circumstance beyond our reasonable control, we do not accept any responsibility for shipment delays due to customs issues and/or for any excise duties levied on a consignment

Disclaimer

  1. Training from an accredited diving agency in the technique of SCUBA diving must be carried out, or being undertaken, to such an agency’s required standards in order to use our hire eqipmment or sales products.
  2. Use of SCUBA equipment by UNCERTIFIED or UNTRAINED PERSONS is DANGEROUS AND CAN RESULT IN SERIOUS INJURY OR DEATH.
  3. Any equipment hired, purchased and received from Happy Diver UK is done so on the understanding that the customer/purchaser is fully trained in the use of the scuba equipment and holds the relevant qualifications or is undergoing such graining in the presence of a qualified diving instructor.

Contact us today!

If you have any queries or wish to make a booking, please contact us:

 

+44 07975950159

+44 01651851409

 

Or use our contact form.

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© Happy Diver UK | Guy Melville (trading as Happy Diver UK) |

1 Duthie Webster Rd., Tarves, Ellon. AB41 7QG | +44 (0)1651851409